This “Privacy Policy” describes the privacy practices of QUAD Clothing Company, and our subsidiaries and affiliates (collectively, “QUAD”, “we”, “us”, or “our”) in connection with the https://www.quadclothingcompany.com website, mobile application, and any other online services that we control and which post or link to this Privacy Policy (the “Service”), and the choices available to you with respect to your personal information.

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For purposes of this Privacy Policy, unless otherwise stated, “personal information” means information relating to an identified or identifiable individual, and does not include aggregate information or information that does not identify you.

This Privacy Policy does not apply to the processing of personal information by third parties or personal information collected in the context of your employment with us.

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Personal Information We Collect

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We collect personal information about you in a variety of contexts, as described below.

Personal information you provide to us through the Service

When you use the Service, you may be asked to provide personal information to us, such as when you register an account, make a purchase, sign-up for our marketing materials , participate in a promotion, respond to our surveys, or contact support. The categories of personal information we collect include:

• Contact identifiers, such as your first and last name, email address, postal address, and phone number.

• Characteristics or demographics, such as your age, date of birth, gender, and country.

• Commercial or transaction data, such as records of products or services you purchased, obtained, or considered, including your order history and order details.

• Profile data, such as your interests and preferences.

• Account credentials, such as your password, password hints, and other information for authentication or account access.

• Payment information, such as your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments. This information is processed by our payment processors.

• Communications, such as any content you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us.

• User-generated content, such as any content you provide when you publicly post (including product reviews).

• Contact identifiers for other individuals, such as first and last name, email address, and postal address about others for whom you purchase an item or gift.

Please do not provide any personal information that we do not request.

 

How we use you information

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We collect and use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

Service delivery. We use your personal information to:

• Provide and operate the Service, such as to enable you to make purchases of clothing and accessories that we have listed on the Service;

• establish and maintain your account on the Service;

• communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;

• provide customer support and maintenance for the Service; and

• enable security features of the Service, such as by sending you security codes via email or SMS (if you have opted in), and remembering devices from which you have previously logged in.

Direct marketing. We use your personal information to send you QUAD related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications. by selecting unsubscribe on the bottom of the marketing email. 

For research and development. We use your personal information for research and development purposes, including to analyze and improve the Service and our business, for example through use of surveys or cookies and other technologies. You may have the ability to limit some analytics through cookies and other technologies.

Promotions. When you voluntarily enter a promotion, we use information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law. By entering a promotion, you agree to the official rules that govern that promotion, and that, except where prohibited by applicable law, we, the sponsor, and related entities may use your name, voice and/or likeness in advertising or marketing materials.

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CUSTOM DESIGN 

All custom orders are made to order and can take anywhere from 30 to 45 days to complete depending on the complexity of the design and materials used. 

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